FAQS
GENERAL INFORMATION
CURRENCY & TAXES
All Transactions are conducted in USD (United States Dollars). Please be aware that we have no control over tax amounts, as they are solely determined by your location and your state's tax laws.
INTERNATIONAL ORDERS & TAXES
International customers are 100% responsible for all imports/customs fees and taxes set by their own country. If fees/taxes are refused and left unpaid OR your order is not picked up from an access point/post office OR you don't respond to UPS's attempt to contact you, your order will be considered abandoned. If this occurs, you will not receive a refund nor a replacement order.
If you order is returned back to us, you will be responsible for return shipping costs.
WHAT'S A PREORDER?
When you order something in advance.
ARE YOU LEFT HANDED?
NO.
I HAVE A STORE AND WOULD LIKE TO CARRY YOUR PRODUCTS!
WHOLESALE INQUIRIES WELCOME! PLEASE REACH OUT TO US VIA OUR CONTACT FORM!
ORDER INFORMATION
WHEN WILL MY ORDER SHIP?
In-stock orders are typically processed within two to five (2-5) business days. However, please allow for a maximum of ten (10) business days for processing. Please note that weekends and holidays are not considered business days.
THERE'S AN ERROR ON MY ORDER!
Address Changes
As long as your order hasn't already shipped it can be changed! Just shoot us an email with your order number and your new address and we'll make sure it's shipped to the correct address.
Size Change
The same applies here like address changes.
I PLACED MULTIPLE ORDERS, CAN I COMBINE SHIPPING?
To combine orders, please gather all of your order numbers and email customer service. After that your orders will be combined and your shipping rate adjusted with the difference refunded.
Please note that if one of your orders has already shipped it cannot be combined with any other orders.
HOW DOES MY ORDER SHIP?
ALL PRODUCTS UNDER 16OZ SHIP VIA USPS FIRST CLASS, WHICH INCLUDES TRACKING, WITH THE EXCEPTION OF PATCHES.
PATCH ORDERS 3OZ AND UNDER SHIP VIA LETTER MAIL WITH A STAMP, THIS DOES NOT INCLUDE TRACKING. IF YOUR PATCH ORDER EXCEEDS 3OZ, YOUR ORDER WILL BE UPGRADED TO USPS FIRST CLASS AND YOU WILL RECEIVE A TRACKING NUMBER.
ANY ORDERS EXCEEDING 16OZ WILL BE SHIPPED PRIORITY.